blog

26 January 2022

Trust Architecture

How many of you live in a city that is trying to undo lousy planning decisions from the last century? Toronto is home to some of the most progressive urban planning in the world. But the decision in the 1950s to build a massive city-splitting highway on the waterfront now seems like a bad idea to many people choked by traffic and unable to easily experience Lake Ontario.

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Trust

16 December 2021

Why I’m changing cell phone providers

Customer lifetime value (CLV) is really important to companies and their stock prices. It measures the amount of money a typical person will spend so long as they remain a customer.

Today, after 20 years with the same company, I’m switching cell phone providers.

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Economic Goal
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